We want to make your experience with the Kuduwave Audiometer as seamless as possible. Here are some frequently asked questions to help you. If these don't address your concerns, please feel free to reach out to us directly.
The software can be installed by downloading the installation package from the official website and following the on-screen instructions. Ensure that your computer meets the required specifications.
You will need the Kuduwave audiometer, a compatible computer, and the associated software. Ensure you have all necessary cables and power sources.
Connect the device via USB. Ensure the drivers are properly installed to facilitate recognition by the software.
Open the Kuduwave software, select the patient profile or create a new one, and follow the prompts to begin the test. Place the headset correctly on the patient for accurate results.
Calibration is done via the software interface. Navigate to the calibration menu, and follow the instructions provided. Regular calibration ensures accurate measurements.
Yes, the software allows for the creation and management of multiple patient profiles. Ensure patient confidentiality by securing the data.
Ensure the USB connection is secure. Check for driver installation and update if necessary. Restart the software and computer if the issue persists.
Check the placement of the headset and ambient noise levels. Recalibrate the device if required. If the issue continues, consult the support team.
Restart the software and ensure your system meets the minimum requirements. Update the software to the latest version.
The device should be serviced annually or as recommended in the user manual. Regular maintenance ensures longevity and accuracy.
Use a soft, damp cloth with mild cleaning agents. Avoid using abrasive materials or submerging the device in liquid.
Refer to your purchase documentation or the warranty section in the manual. Generally, the warranty period is specified at the time of purchase.
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